Shipping & Return Policy
Where do you ship from?
All packages are shipped from Tannersville, PA.
Incomplete or Incorrect Addresses
Please review your shipping address carefully when placing an order and add any unit or apartment numbers if applicable. Errors in the shipping address will cause delays in transit times and/or cause orders to be returned back to our facilities. We will not reship any order until it is returned to us and you have paid for the fee to reship the order.
Cancellation and Returns
- Please note that we do not ship to P.O. Boxes.
- Please notify us within 12 hours of the order being placed if you would like to cancel it.
- Once your package has been shipped from our facility we can no longer provide order cancellations, to receive a refund for your order the products will have to be shipped back to our warehouse. The buyer is responsible for all return freight charges
- Unfortunately, we do not control our carrier and their attention to handling and delivering packages shipped in a timely manner. We do everything we can to ensure that once an order is shipped, that it ends up on the next shipment to the carrier. However, our carrier may experience delays, but we cannot issue shipping refunds due to their errors.
- In order to protect our customers from fraud, we only ship to the addresses authorized by your credit card company. If you choose to ship to an address that is not your billing address, you'll need to contact your credit card company to add that address as an authorized alternate address. Failure to do this may result in a delay or cancellation of your order.
- Our shipping terms for all orders are FOB Origin
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We will not be held responsible for any goods once they are shipped and leave our premises. The carrier will supply delivery confirmation on all orders to track packages. In the unlikely event a package is lost, we will do our best to help you retrieve it. However, it is important to understand that you, the buyer, will take responsibility for any and all goods, purchases, or merchandise once they leave our location.
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In short - if the carriers delay your package, lose your package, or someone steals it from your mailbox and you have not purchased shipping insurance, it is unfortunately not our responsibility.
- We accept returns for defective goods within 7 days of the package’s arrival, with the exception of tanks, mod batteries, drip tips, e-liquid, pods, closed system cartridges, and final sale items which cannot be returned under any circumstance.
- The Products must also be deemed DOA (Defective Upon Arrival) for us to issue a refund/return/exchange, and we cannot accept returns/refunds/exchanges on used hardware. You must request a return authorization via our contact page prior to sending in your return.
- Upon receipt and review of your return request, we will provide you further instructions. Products deemed by our staff to be dead on arrival will be issued a refund.
- Please note that if we receive your return and upon inspection deem it not damaged or deem the item tampered with, we will return it to you.
- The buyer is responsible for all return freight charges.
- E-liquids that were opened prior cannot be returned.